OspreyFX Support

Getting Started 10

• Steps to Trading on OspreyFX
• OspreyFX: How to Register and Verify Your Email Address
• Two-Factor Authentication on OspreyFX
• How to verify my OspreyFX account (KYC)
• How to Add Funds to Your OspreyFX Wallet via Bitcoin (BTC)

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General 7

• OspreyFX: Is There Anyone That Can Help Me?
• Is OspreyFX Regulated?
• Where is OspreyFX Located?
• OspreyFX: How Can I Resend the Account Verification Email?
• OspreyFX: List of Acceptable Proof of Identity (POI) Documents for KYC Verification

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Affiliate FAQ 8

• How to Become an Affiliate with OspreyFX
• How to Refer a Customer on OspreyFX
• Why Are my Referrals not Showing on my OspreyFX Affiliate Portal?
• OspreyFX: Why Can't I See my Affiliate Commissions in my Rebate Account?
• OspreyFX: When do I get paid my Affiliate Commission?

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Corporate Account 2

• How to Open a Corporate Account on OspreyFX
• What Documents Do I Need To Open A Corporate Account on OspreyFX?

My Account 13

• My Personal Details are Wrong and why Can't I Change them on OspreyFX?
• How can I remove an MT4 account from my OspreyFX account?
• How do I change my address on my OspreyFX account?
• How do I Transfer my Funds from OspreyFX to my Trading Account?
• How Long Does Account approval on OspreyFX take?

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Security 11

• How Do I Enable Two-Factor Authentication (2FA) on OspreyFX?
• How to Enable SMS Two-Factor Authentication (2FA) on OspreyFX?
• How to Disable 2FA on OspreyFX if Using an Authenticator App
• OspreyFX: How do I Verify/Update my Phone Number?
• How do I Reset my OspreyFX Back Office Password?

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Deposits 17

• OspreyFX: What Deposit Methods are Currently Available?
• How do I Fund my Account on OspreyFX?
• What Different Currency Wallets do you have on OspreyFX?
• How do I Deposit via Bitcoin (BTC) on OspreyFX?
• How to Pay with Credit / Debit Card on OspreyFX?

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Withdrawals 10

• How Do I Withdraw Bitcoin (BTC) On OspreyFX?
• Can I Send Funds to My Spouses, Friends or Colleagues OspreyFX Account?
• What are the Withdrawal Methods Currently Available on OspreyFX?
• What is the Withdrawal Process if I use My Card to Deposit on OspreyFX?
• How do I Withdraw my Funds from OspreyFX?

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Fees 3

• How Much are the Deposit Fees on OspreyFX?
• What are the Commission/Trading Fees on OspreyFX?
• How Much are the Withdrawal Fees on OspreyFX?

Trading 33

• Why am I Unable to Connect to my OspreyFX MetaTrader Account?
• OspreyFX: Do you allow Hedging, Scalping and News Trading?
• Where are my OspreyFX MetaTrader Login Details?
• Does OspreyFX have Islamic Accounts?
• OspreyFX: Why are My Funds Not Showing in MetaTrader?

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MetaTrader 14

• OspreyFX: How do I See Market Open Times on MetaTrader?
• OspreyFX: How do I Customize MetaTrader Charts
• OspreyFX: How do I See More Details About an Instrument?
• OspreyFX: How Do I Hide or Show Pairs?
• OspreyFX: How to Remove Your Account in MetaTrader

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Legal 0

Welcome Calls/Emails 0

Old Welcome Call Scripts - In Draft 0

Guides and Internal FAQs 0