OspreyFX Support
Submit a Ticket
Home
Solutions
Submit a Ticket
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Getting Started
Getting Started
11
Steps to trading on OspreyFX
Two-Factor Authentication on OspreyFX
How to register and verify your email address
How to open a Corporate Account
How to verify my OspreyFX account (KYC)
See all 11 articles
General
7
Is there anyone that can help me?
Is OspreyFX regulated?
Where is OspreyFX located?
How can I resend the account verification email?
List of acceptable Proof of Identity (POI) documents for KYC verification
See all 7 articles
Affiliate FAQ
8
How to become an Affiliate
How to refer a customer on OspreyFX
Why are my referrals not showing on my Affiliate portal?
Why can't I see my Affiliate Commissions in my Rebate Account?
When do I get paid my Affiliate Commission?
See all 8 articles
OspreyFX Account
My Account
13
My personal details are wrong and why can’t I change them?
How can I remove an MT4 account from my OspreyFX account?
How do I change my address on my OspreyFX account?
How do I transfer my funds to my Trading Account?
How long does account approval take?
See all 13 articles
Security
7
How do I enable Two-Factor Authentication 2FA
How to enable SMS Two-Factor Authentication (2FA)?
How do I verify/update my phone number?
How do I reset my Osprey's Back Office Password?
Where are my funds kept?
See all 7 articles
Account Funding
Deposits
17
What deposit methods are currently available?
How do I fund my account?
What different currency wallets do you have?
How do I deposit via Bitcoin (BTC)?
How to pay with Credit / Debit Card?
See all 17 articles
Withdrawals
10
How do I withdraw Bitcoin (BTC)?
Can I send funds to my spouses, friends or colleagues account?
What are the withdrawal methods currently available?
What is the withdrawal process if I use my card to deposit?
How do I withdraw my funds?
See all 10 articles
Fees
4
Are there any inactivity fees?
How much are the deposit fees?
What are the commission/trading fees on OspreyFX?
How much are the withdrawal fees?
Trading
Trading
32
Why am I unable to connect to MetaTrader?
Do you allow hedging, scalping and news trading?
Where are my MetaTrader login details?
Does OspreyFX have Islamic accounts?
Why are my funds not showing in MetaTrader?
See all 32 articles
MetaTrader
14
How do I see market open times on MetaTrader?
How do I customize MetaTrader charts
How do I see more details about an instrument?
How do I hide or show pairs?
How to remove your account in MetaTrader
See all 14 articles
Can't find what you're looking for?
Let us help you!
Submit a ticket
Help Desk Software
by Freshdesk
