OspreyFX Support

Getting Started 10

• Steps to trading on OspreyFX
• How to register and verify your email address
• Two-Factor Authentication on OspreyFX
• How to verify my OspreyFX account (KYC)
• How to add funds to your OspreyFX Wallet via Bitcoin (BTC)

See all 10 articles

General 7

• Is there anyone that can help me?
• Is OspreyFX regulated?
• Where is OspreyFX located?
• How can I resend the account verification email?
• List of acceptable Proof of Identity (POI) documents for KYC verification

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Affiliate FAQ 8

• How to become an Affiliate
• How to refer a customer on OspreyFX
• Why are my referrals not showing on my Affiliate portal?
• Why can't I see my Affiliate Commissions in my Rebate Account?
• When do I get paid my Affiliate Commission?

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Corporate Account 2

• How to open a Corporate Account
• What Documents Do I Need To Open A Corporate Account?

My Account 13

• My Personal Details are wrong and why can't I change them?
• How can I remove an MT4 account from my OspreyFX account?
• How do I change my address on my OspreyFX account?
• How do I transfer my funds to my Trading Account?
• How long does account approval take?

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Security 7

• How do I enable Two-Factor Authentication 2FA
• How to enable SMS Two-Factor Authentication (2FA)?
• How do I verify/update my phone number?
• How do I reset my Osprey's Back Office Password?
• Where are my funds kept?

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Deposits 17

• What deposit methods are currently available?
• How do I fund my account?
• What different currency wallets do you have?
• How do I deposit via Bitcoin (BTC)?
• How to pay with Credit / Debit Card?

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Withdrawals 10

• How do I withdraw Bitcoin (BTC)?
• Can I send funds to my spouses, friends or colleagues account?
• What are the withdrawal methods currently available?
• What is the withdrawal process if I use my card to deposit?
• How do I withdraw my funds?

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Fees 3

• How much are the deposit fees?
• What are the commission/trading fees on OspreyFX?
• How much are the withdrawal fees?

Trading 33

• Why am I unable to connect to MetaTrader?
• Do you allow hedging, scalping and news trading?
• Where are my MetaTrader login details?
• Does OspreyFX have Islamic accounts?
• Why are my funds not showing in MetaTrader?

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MetaTrader 14

• How do I see market open times on MetaTrader?
• How do I customize MetaTrader charts
• How do I see more details about an instrument?
• How do I hide or show pairs?
• How to remove your account in MetaTrader

See all 14 articles

Legal 0

Welcome Calls/Emails 0

Old Welcome Call Scripts - In Draft 0

Guides and Internal FAQs 0