Personal Photo Identification - Proof of Identity (POI)


For Identity verification, we will be able to accept ONE of the following;

  • Passport
  • Drivers License
  • Residence Documentation
  • National Identity Card


Please Note: Forms of ID like temporary residence permits are not accepted as proof of identification. 


Our guidelines;

  • Needs to be a government-issued document.
  • We need to have the front and back of the document
  • Must be able to see the full document. All four corners and not cropped.
  • Client must be aged 18 or over.
  • Document cannot be expired, must still be valid/in date.
  • Cannot be a screenshot from a computer or mobile device.
  • Must state your Date of Birth.
  • Please ensure the document is not password protected.
  • File format: JPEG or PNG files only.


Documents that look tampered with or irregular will be denied.


*Clients aged under 18 years old will have their accounts disabled instantly.



You will find some examples below:


Acceptable:

  • All four corners of the document are visible
  • It’s clear and readable
  • Nothing is edited

Not Acceptable:



  • We do not accept cropped documents.