Personal Photo Identification - Proof of Identity (POI)

For Identity verification, we will be able to accept ONE of the following;

  • Passport

  • Drivers License

  • Residence Documentation

  • National Identity Card

Forms of ID like temporary residence permits are not accepted as proof of identification. 

 Our guidelines:

  • Needs to be a government-issued document.

  • We need to have the front and the back of the document

  • Must be able to see the full document. All four corners and not cropped.

  • The client must be aged 18 or over.

  • Clients aged under 18 years old will have their accounts disabled instantly.

  • The document cannot be expired, must still be valid/in date.

  • Cannot be a screenshot from a computer or mobile device.

  • Must state your Date of Birth.

  • Please ensure the document is not password protected.

  • File format: JPEG or PNG files only.

  • Documents that look tampered with or irregular will be denied.

You will find some examples below:


  • All four corners of the document are visible.

  • It’s clear and readable.

  • Nothing is edited.

 Not Acceptable:

  • We do not accept cropped documents.