If you receive an error when entering your PayRedeem voucher, please check:

  • That you have copied and pasted the eCard pin exactly

  • Make sure to use the correct currency. 

  • Check your deposit history to make sure that you have not used this voucher/eCard already.
  • The name on the voucher/eCard may not match the name on your account.

If you are still experiencing issues, please contact OspreyFX support.