If you receive an error when entering your VLoad voucher, please check: 

• That you have copied and pasted the VLoad Voucher exactly. 
• Make sure to use the correct currency. 
• Check your deposit history to make sure that you have not used this voucher already. 
• The name on the voucher may not match the name on your account.

 

If you are still experiencing issues, please contact OspreyFX support.