Kindly Follow these steps:

  1. Click "Withdraw"
  2. Withdrawal type: "Bitcoin (BTC)"
  3. Enter your amount
  4. Enter your Bitcoin (BTC) address: Copy and paste this from "your Bitcoin (BTC) Wallet" to ensure its correct.
  5. Click "Request Withdrawal"

!! Please check carefully before requesting a withdrawal !!

  • Only enter a Bitcoin (BTC) wallet address     
  • Enter the exact Bitcoin (BTC) address of your Bitcoin (BTC) wallet  
  • We DO NOT send to Bitcoin Cash (BCH) wallet addresses 

If you notice an error, please contact our support department immediately to see if it is still possible to cancel the withdrawal request. 

Due to the digital currency protocols, transactions can neither be cancelled nor reversed once processed. Providing incorrect details may result in the permanent loss of funds. 

We aim to process withdrawal requests within 1 work day, Once processed it can take 1-3 hours or as soon as you get 3-6 confirmations on the Blockchain before the funds will be available in your BTC wallet. You can monitor/search on