Step By Step Guide

  • The “invalid account” / “authorization failed” / “unauthorized” error messages are encountered when you enter your password incorrectly or when you select the wrong server.

Please make sure you select the following server details:

For the MetaTrader 4:




Android/iPhone Apps:

Live: Ospreyfx-Live

Demo:  OspreyFX-Demo

For the MetaTrader 5:



Android/iPhone Apps:


Live: Osprey-Live 
Demo: Osprey-Demo


If the server selection is not the issue, please try resetting your MetaTrader password. This can be done from the My Accounts section.

Click on Accounts and select the Account which you wish to have the password reset by clicking on the account number.

Click on the three dots next to your account ID and select 

Click on Change Password" and you will receive your new password via Email.