Step By Step Guide



  • The “invalid account” / “authorization failed” / “unauthorized” error messages are encountered when you enter your password incorrectly or when you select the wrong server.



Please make sure you select the following server details:

For the MetaTrader 4:


Windows/Mac:

OspreyFX-Live: mt4.ospreyfx.com:443

OspreyFX-Demo: mt4demo.ospreyfx.com:443



Android/iPhone Apps:


Live: Ospreyfx-Live

Demo:  OspreyFX-Demo



For the MetaTrader 5:


Windows/Mac:


Osprey-Live: mt5.ospreyfx.com:443
Osprey-Demo: mt5demo.ospreyfx.com:443


Android/iPhone Apps:

   

Live: Osprey-Live 
Demo: Osprey-Demo

    



If the server selection is not the issue, please try resetting your MetaTrader password. This can be done from the My Accounts section.


Click on Accounts and select the Account which you wish to have the password reset by clicking on the account number.




Click on the three dots next to your account ID and select 





Click on Change Password" and you will receive your new password via Email.