The “invalid account” / “authorization failed” / “unauthorized” error messages are encountered when you enter your password incorrectly or when you select the wrong server.

Please make sure you select (OspreyFX-Live) as the server when logging in to a Live Account. For your Demo Account, the selection should be (OspreyFX-Demo).

If the server selection is not the issue, please try resetting your MetaTrader password. This can be done from the “My Accounts” section.

Step by step guide:

  1. Click "My Accounts"
  2. Click "View" on the account in question
  3. Click "Actions"
  4. Click "Copy" to copy the password and click "Submit" on the system generated password