If your document/s did not contain any of the following, that might be the reason your document/s was/were denied.

Proof of ID document

We would need ONE of the following:

  • Driving License

  • Passport 

  • Other government-issued ID


  • Any ID document provided needs to be Government-issued.

  • We need the Front and Back of the document.

  • The document must be Valid and In-Date.

  • Needs to show your Full Name.

  • Date of Birth. 

  • Needs to be a Picture ID. 

  • We need to see all 4 corners of the document are Visible and that no Data is cut out of the image. 

  • The ID needs to be Clear and we can accept Colour and Black and White copies. 

If you need any more clarification on what is needed, kindly click the below links or come onto Live Chat or send us an email on support@ospreyfx.com