If your document/s did not contain any of the following, that might be the reason your document/s was/were denied.

Proof of ID document

We would need one of the following:

  • Driving License
  • Passport 
  • Other government-issued ID
    • Any ID document provided needs to be Government-issued
    • We need the front and back of the document.
    • Valid/in-date
    • Needs to show your Full name
    • Date of birth
    • Needs to be a picture ID
    • We need to see all 4 corners of the document are visible and no data is cut out of the image. 
    • The ID needs to be clear and we can accept colour and Black and white copies. 

Proof of Address document

We would need one of the following:

  • Bank Statement (If you provide a Bank Statement or Credit Card Statement please make sure that all personal information such as the Credit Card details are not visible)
  • Postpaid Mobile Phone Bill
  • Utility Bill (Water, Gas, Electric, etc)

    • Must be able to see the full document. All 4 corners and not cropped. (Account numbers and sensitive information can be covered)
    • The document must be dated within 3 months (90 days) of present-day and we need to see an issue date.
    • Must state your full name and address on the document.
    • Must show some form of official logo, stamp or notarisation.
    • Ensure the document is not password protected.
    • Screenshots are now acceptable

If you need any more clarification on what is needed, kindly click the below links or come onto Live Chat or send us an email on support@ospreyfx.com