If you are having issues receiving our e-mails, you would need to set our e-mail as not Spam or set them in the Safelist of your Protonmail account. 



Step by step guide below:


1. Access your Protonmail account. 

2. Click Settings on the top right-hand side. 

3. Click Filters on the left side of the e-mail platform.

4. Click Add next to the Allow list in the middle. 



5. Input our e-mail (support@ospreyfx.com) in the given space.

6. Click Save.





7. The e-mail will be automatically listed under the Allow list.