If you are having issues receiving our e-mails, you would need to set our e-mail as not Spam or set them in the Safelist of your iCloud account.
Step by step guide below:
1. Log in to your iCloud e-mail account.
2. Go to your Junk folder.
3. Open our email.
4. Tap the Arrow button on the top right-hand side.
5. Tap Move Message.
6. Choose Inbox.
7. Tap Move.