My Account
Our current CRM system does not support the changing of personal account details on the client end and is not being modified at this time. This capa...
Fri, 14 Aug, 2020 at 9:36 AM
You will need to go to the "My Account" view for the MT4 account you would like to remove from your OspreyFX Live Account list. Click &...
Fri, 14 Aug, 2020 at 9:36 AM
As you know you cannot modify your address directly in OspreyFX back office. However, the support team can assist you and change it for you. Start a L...
Fri, 14 Aug, 2020 at 9:36 AM
Click “Internal Transfer” Select “Wallet to MT4” in the “Select transfer type” Choose the MT4 account you need to deposit into Enter the amount to trans...
Fri, 14 Aug, 2020 at 9:36 AM
We aim to approve your account in the same business day. In some rare cases it can take 24 hours/next business day. If your account is taking longer tha...
Fri, 14 Aug, 2020 at 9:37 AM
You will need to Login and go to the "My Accounts" Tab. Click "View" on the account Click the "Actions" tab Change t...
Fri, 14 Aug, 2020 at 9:37 AM
To verify your phone number to enable two-factor authentication via SMS simply: Login to https://login.ospreyfx.com Click "Settings" Ent...
Fri, 14 Aug, 2020 at 9:38 AM
A Support Agent may ask you for your 6-digit support pin to help assist with your request. To view your support pin, simply log in to ospreyfx.com an...
Fri, 14 Aug, 2020 at 9:38 AM
If you have previously uploaded a document and need to submit a new document, click on the "Documents" tab and submit your new document/s. ...
Fri, 14 Aug, 2020 at 9:38 AM
When you are entering your phone number, you need to ensure that you are using the international format without any spaces or other characters, EG +15554895...
Fri, 14 Aug, 2020 at 9:39 AM