My Account

My Personal Details are Wrong and why Can't I Change them on OspreyFX?
Our current CRM system does not support the changing of personal account details on the client end and is not being modified at this time.  This capa...
Thu, 27 Feb, 2020 at 11:00 AM
How can I remove an MT4 account from my OspreyFX account?
You will need to go to the "My Account" view for the MT4 account you would like to remove from your OspreyFX Live Account list. Click &...
Thu, 30 Jan, 2020 at 9:45 AM
How do I change my address on my OspreyFX account?
As you know you cannot modify your address directly in OspreyFX back office. However, the support team can assist you and change it for you.  Start a L...
Mon, 3 Feb, 2020 at 4:23 PM
How do I Transfer my Funds from OspreyFX to my Trading Account?
Click “Internal Transfer” Select “Wallet to MT4” in the “Select transfer type” Choose the MT4 account you need to deposit into Enter the amount to...
Thu, 7 May, 2020 at 12:37 PM
How Long Does Account approval on OspreyFX take?
We aim to approve your account in the same business day. In some rare cases it can take 24 hours/next business day. If your account is taking longer tha...
Thu, 27 Feb, 2020 at 11:04 AM
How to Change the Leverage on my OspreyFX MetaTrader Account?
You will need to Login and go to the "My Accounts" Tab. Click "View" on the account Click the "Actions" tab Change th...
Thu, 27 Feb, 2020 at 11:06 AM
How to Verify my Phone Number on my OspreyFX Account?
To verify your phone number to enable two-factor authentication via SMS simply: Login to https://login.ospreyfx.com Click "Settings" Ente...
Thu, 27 Feb, 2020 at 11:06 AM
How Can I Find My Support Pin on OspreyFX?
A Support Agent may ask you for your 6-digit support pin to help assist with your request. To view your support pin, simply log in to ospreyfx.com and ...
Thu, 27 Feb, 2020 at 11:07 AM
Why am I not able to Upload my Documents on OspreyFX?
If you have previously uploaded a document and need to submit a new document, click on the "Documents" tab and submit your new document/s. ...
Thu, 27 Feb, 2020 at 11:08 AM
Why is my Phone Number not Being Accepted on OspreyFX?
When you are entering your phone number, you need to ensure that you are using the international format without any spaces or other characters, EG +15554895...
Thu, 27 Feb, 2020 at 6:32 PM

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