My Account
Our current CRM system does not support the changing of personal account details on the client end and is not being modified at this time. This capabilit...
Fri, 5 Aug, 2022 at 9:59 AM
Step by Step Guide Go to the Accounts tab. Click on the account you would like to remove. Select the three dots next ...
Wed, 8 Mar, 2023 at 2:15 PM
As you know you cannot modify your address directly in OspreyFX back office. However, the support team can assist you and change it for you. Start a...
Wed, 8 Mar, 2023 at 2:18 PM
We aim to approve your account on the same business day. In some rare cases, it can take 24 hours/next business day. If your account is taking longe...
Fri, 5 Aug, 2022 at 9:54 AM
Step by Step Guide You will need to log in and go to the My Accounts tab. Click View on the account. Click on the three dots nex...
Wed, 8 Mar, 2023 at 2:15 PM
Step by Step Guide To verify your phone number to enable two-factor authentication via SMS simply: Login to https://login.ospreyfx.com Cl...
Mon, 22 May, 2023 at 12:19 PM
Step by Step Guide A Support Agent may ask you for your 6-digit support pin to help assist with your request. There are two methods to vie...
Mon, 22 May, 2023 at 12:14 PM
Step by Step Guide If you have previously uploaded a document and need to submit a new document, follow the below steps to see what steps you need to ...
Fri, 5 Aug, 2022 at 2:17 PM
When you are entering your phone number, you need to ensure that you are using the International Format. Please ensure when entering your number, you do s...
Fri, 5 Aug, 2022 at 2:40 PM
If your document/s did not contain any of the following, that might be the reason your document/s was/were denied. Proof of ID document We ...
Wed, 8 Mar, 2023 at 2:18 PM