My Account

My Personal Details are Wrong and why Can't I Change them on OspreyFX?
Our current CRM system does not support the changing of personal account details on the client end and is not being modified at this time.  This capa...
Mon, 22 Feb, 2021 at 6:10 PM
OspreyFX: How can I remove a MetaTrader Account from my OspreyFX Account
Step by Step Guide: Go to the Accounts tab. Click on the account you would like to remove. Click on the three dots next t...
Mon, 24 May, 2021 at 3:20 PM
How do I change my address on my OspreyFX account?
As you know you cannot modify your address directly in OspreyFX back office. However, the support team can assist you and change it for you.  Start a L...
Mon, 22 Feb, 2021 at 6:12 PM
OspreyFX: How do I Transfer my Funds from OspreyFX to my Trading Account
Click Transfers. Select Wallet to MT4 or Wallet to MT5 in the Transfer type. Choose the MT4 or MT5 account you need to deposit into. Enter the amo...
Tue, 25 May, 2021 at 1:59 PM
How Long Does Account approval on OspreyFX take?
We aim to approve your account in the same business day. In some rare cases it can take 24 hours/next business day. If your account is taking longer tha...
Tue, 23 Feb, 2021 at 2:43 PM
How to Change the Leverage on my OspreyFX MetaTrader Account?
You will need to Login and go to the "My Accounts" Tab. Click "View" on the account Click on the three dots next to the account...
Thu, 25 Feb, 2021 at 9:57 AM
How to Verify my Phone Number on my OspreyFX Account?
To verify your phone number to enable two-factor authentication via SMS simply: Login to https://login.ospreyfx.com Click "Settings" Ent...
Tue, 23 Feb, 2021 at 2:45 PM
How Can I Find My Support Pin on OspreyFX?
A Support Agent may ask you for your 6-digit support pin to help assist with your request. There are two methods to view your support pin, simply log...
Tue, 23 Feb, 2021 at 2:46 PM
Why am I not able to Upload my Documents on OspreyFX?
If you have previously uploaded a document and need to submit a new document, click on the "Documents" tab, and submit your new document/s. ...
Tue, 23 Feb, 2021 at 2:48 PM
Why is my Phone Number not Being Accepted on OspreyFX?
When you are entering your phone number, you need to ensure that you are using the international format without any spaces or other characters, EG +15554895...
Thu, 25 Feb, 2021 at 10:37 AM

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