After you deposit via Bitcoin, it goes through a Blockchain Network. You need to have 6 confirmations before your funds are processed. This can typically take 1-3 hours.
- Only send Bitcoin (BTC) to the address displayed on the deposit page
- Send to the exact Bitcoin (BTC) address displayed on the deposit page
- Do not save any of the addresses we provide you. A new Bitcoin (BTC) address is created each time you create a deposit notification.
- We DO NOT accept Bitcoin Cash (BCH)
If it goes over the time frame or you think there may be an issue, feel free to contact us via Live chat or send an email to firstname.lastname@example.org and our support team can escalate your query to our Payments team.