If your document/s did not contain any of the following, that might be the reason your document/s was/were denied.


Proof of ID document

We would need one of the following:

  • Driving License
  • Passport 
  • Other government issued ID
    • Any ID document provided needs to be Government-issued
    • Valid/in-date
    • Needs to show your Full name
    • Date of birth
    • Needs to be a picture ID
    • We need to see all 4 corners of the document are visible and no data is cut out of the image. 
    • The ID needs to be clear and we can accept colour and Black and white copies. 

Proof of Address document

We would need one of the following:

  • Bank Statement (If you provide a Bank Statement or Credit Card Statement please make sure that all personal information such as the Credit Card details are not visible)
  • Utility Bill (Water, Gas, Electric, etc)

  • Tax Certificate

    • Must be able to see the full document. All 4 corners and not cropped. (Account numbers and sensitive information can be covered)
    • Document must be dated within 3 months (90 days) of present day and we need to see an issue date.
    • Must state your full name and address on document.
    • Must show some form of official logo, stamp or notarisation.
    • Ensure the document is not password protected.
    • Screenshots are now acceptable


If you need anymore clarification on what is needed, kindly click the below links or come onto Live Chat or send us an email on support@ospreyfx.com