If your document/s did not contain any of the following, that might be the reason your document/s was/were denied.
Proof of ID document
We would need one of the following:
- Driving License
- Other government issued ID
- Any ID document provided needs to be Government-issued
- Needs to show your Full name
- Date of birth
- Needs to be a picture ID
- We need to see all 4 corners of the document are visible and no data is cut out of the image.
- The ID needs to be clear and we can accept colour and Black and white copies.
Proof of Address document
- Bank Statement (If you provide a Bank Statement or Credit Card Statement please make sure that all personal information such as the Credit Card details are not visible)
Utility Bill (Water, Gas, Electric, etc)
- Must be able to see the full document. All 4 corners and not cropped. (Account numbers and sensitive information can be covered)
- Document must be dated within 3 months (90 days) of present day and we need to see an issue date.
- Must state your full name and address on document.
- Must show some form of official logo, stamp or notarisation.
- Ensure the document is not password protected.
- Screenshots are now acceptable
If you need anymore clarification on what is needed, kindly click the below links or come onto Live Chat or send us an email on firstname.lastname@example.org