Security

How do I enable Two-Factor Authentication 2FA
You will need to choose a 2FA app to set up the access with. For this demonstration, we are using Authy. You can download other authenticator applica...
Wed, 13 Nov, 2019 at 5:32 PM
How to enable SMS Two-Factor Authentication (2FA)?
Two-Factor authentication allows you to add an additional layer of security to your account. You have to have your phone number verified in order to set...
Wed, 13 Nov, 2019 at 2:33 PM
How do I verify/update my phone number?
You will need to go to the "Settings" menu. When you are entering your phone number, you need to ensure that you are using the internationa...
Wed, 26 Jun, 2019 at 5:59 AM
How do I reset my Osprey's Back Office Password?
Follow this link to reset your OspreyFX Password : https://login.ospreyfx.com/forgot
Fri, 19 Jul, 2019 at 6:12 AM
Where are my funds kept?
All deposits are in segregated fund accounts. Any and all funds deposited by our clients are held either in the name of the client and/or held in the na...
Sun, 23 Jun, 2019 at 6:39 AM
How to submit a selfie
When you are asked to submit a selfie, the picture would need to look like this: Please Note: Make sure your Hand/fingers is/are not covering any detail...
Sat, 29 Jun, 2019 at 7:54 PM
How do I submit my verification documents?
Once you sign up and go through phase 1 and 2 of the process, you can re-login to start uploading your documents.  Be sure to follow the steps and uplo...
Fri, 19 Jul, 2019 at 6:13 AM

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