My Account

My personal details are wrong and why can’t I change them?
Our current CRM system does not support the changing of personal account details on the client end and is not being modified at this time.  This capa...
Mon, 27 May, 2019 at 8:28 AM
How can I remove an MT4 account from my OspreyFX account?
You will need to go to the "My Account" view for the MT4 account you would like to remove from your OspreyFX Live Account list. Click ...
Fri, 19 Jul, 2019 at 5:43 AM
How do I change my address on my OspreyFX account?
As you know you cannot modify your address directly in OspreyFX back office. However the support team can assist you and change it for you.  Start a Li...
Sat, 29 Jun, 2019 at 7:05 PM
How do I transfer my funds to my Trading Account?
Click “Internal Transfer” Select “Wallet to MT4” in the “Select transfer type” Choose the MT4 account to deposit into Enter the amount to transfer.  ...
Fri, 19 Jul, 2019 at 5:44 AM
How long does account approval take?
We aim to approve your account in the same business day. In some rare cases it can take 24 hours/next business day. If your account is taking longer tha...
Wed, 26 Jun, 2019 at 4:14 AM
How to change the leverage on my MT4 account?
You will need to Login and go to the "My Accounts" Tab. Click "View" on the account Click the "Actions" tab Change the ...
Fri, 19 Jul, 2019 at 5:45 AM
How to verify my phone number?
To verify your phone number to enable two-factor authentication via SMS simply: Login to https://login.ospreyfx.com Click "Settings" Enter ...
Wed, 26 Jun, 2019 at 4:23 AM
View my support pin
A Support Agent may ask you for your 6-digit support pin to help assist with your request. To view your support pin, simply log in to ospreyfx.com and c...
Wed, 26 Jun, 2019 at 4:31 AM
Why am I not able to upload my documents?
If you have previously uploaded a document and need to submit a new document, click on the "KYC Verification" tab and submit your new document/s. ...
Wed, 26 Jun, 2019 at 4:34 AM
Why is my phone number not being accepted?
When you are entering your phone number, you need to ensure that you are using the international format without any spaces or other characters, EG +12345678...
Wed, 26 Jun, 2019 at 4:34 AM

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