Why am I unable to connect to MT4?
The “invalid account” / “authorization failed” / “unauthorized” error messages are encountered when you enter your password incorrectly or when you select ...
Sat, 29 Jun, 2019 at 9:36 PM
Do you allow hedging, scalping and news trading?
Yes you are free to hedge, scalp and trade during news events. 
Sat, 29 Jun, 2019 at 8:01 PM
Where are my MT4 login details?
You would receive an email containing your MT4 log in details as shown below. Please note: If you do not see the email in your inbox, check your spam/j...
Fri, 19 Jul, 2019 at 6:14 AM
Does OspreyFX have Islamic accounts?
We do not at this time. We will be adding them in the future.  Check back at a later stage for progress on this account type.
Sat, 29 Jun, 2019 at 11:08 PM
Why are my funds not showing in MT4?
After you’ve successfully deposited funds into your wallet, you will need to do an "Internal Transfer" before your funds are available in your MT...
Fri, 19 Jul, 2019 at 6:15 AM
How can I report a problem with a trade?
Trade problems should be reported by opening a ticket. In that ticket, please include your MT4 Account number and the Trade ID of the problem trade.  Tr...
Wed, 17 Jul, 2019 at 6:02 AM
How can I trade on my Mac OS
How to use MT4 on Mac OS You need to hover your mouse over "Download MT4" that you will see on the top of the homepage then click "...
Wed, 13 Nov, 2019 at 10:14 AM
How do I Reset MT4 Password?
Click on "My Accounts" and select "View" on the Account which you wish to have the password reset.  Click on "Actions"...
Sat, 29 Jun, 2019 at 11:09 PM
How to change MT4 Password in MT4
Click on "Tools" then "Options". When the options window comes up, click on "Server" then click "Change next to where yo...
Tue, 25 Jun, 2019 at 4:47 AM
I have made a deposit but it is not in my MT4
You will need to do an "Internal Transfer" from your wallet to your MT4 account.
Fri, 19 Jul, 2019 at 6:17 AM

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